Technology Support Technician
- North Carolina State University
- Location: Raleigh, North Carolina
- Category: Admin-Other Administrative Positions
- Posting Date: 07/20/2023
- Application Deadline: Open until filled
Job Description
Posting Number
PG193427SPInternal Recruitment
NoWorking Title
Technology Support TechnicianAnticipated Hiring Range
$47,000 - $53,000Work Schedule
M-F, 8am to 5pmJob Location
Raleigh, NCDepartment
Enrollment Management and ServicesAbout the Department
The Division of Enrollment Management and Services (EMAS) is dedicated to successfully recruiting, retaining, supporting and graduating students as efficiently and effectively as possible in alignment with the goals set forth by the university’s strategic plan. EMAS seeks to attract and enroll a highly diverse class of new and continuing students with outstanding ability and potential to address challenges and opportunities presented by a rapidly changing society.
The mission of the division is to provide critical services to students, parents and visitors to NC State University throughout the student lifecycle, from identifying prospective students through graduation and beyond. EMAS offices and units are at the intersection of vital academic services that can positively impact student outcomes, reduce time to degree, promote awareness of NC State’s brand beyond North Carolina, and improve institutional effectiveness. EMAS utilizes a collaborative and integrated approach to student success, pursuing organizational excellence, and creating strategic partnerships to engage our community both locally and globally.
EMAS Systems and Operations provides information technology solutions to facilitate and streamline business functions throughout the Enrollment Management and Services division in support of University goals and initiatives. We are committed to strong partnerships, creative technology-based solutions, promoting best practices and ensuring adherence to data security policies.
The mission of the division is to provide critical services to students, parents and visitors to NC State University throughout the student lifecycle, from identifying prospective students through graduation and beyond. EMAS offices and units are at the intersection of vital academic services that can positively impact student outcomes, reduce time to degree, promote awareness of NC State’s brand beyond North Carolina, and improve institutional effectiveness. EMAS utilizes a collaborative and integrated approach to student success, pursuing organizational excellence, and creating strategic partnerships to engage our community both locally and globally.
EMAS Systems and Operations provides information technology solutions to facilitate and streamline business functions throughout the Enrollment Management and Services division in support of University goals and initiatives. We are committed to strong partnerships, creative technology-based solutions, promoting best practices and ensuring adherence to data security policies.
Essential Job Duties
Primary responsibilities include the following:
- Responsibility for IT purchasing, setup and support for Enrollment Management and Services, including but not limited to EMAS, C3, Goodnight Scholarships, Parents and Families Services and Registration & Records.
- Maintain the department/divisions system licenses and access and provide division-wide technology security training and updates.
- Serve as the tier one point of contact for university personnel regarding SIS (Student Information System) related issues.
- Perform ongoing testing of SIS and other systems as needed.
- Understand security set-up in SIS to assist the IT Business Analyst I position during peak times.
Other Responsibilities
- Assists in answering departmental phone calls and email issues/questions.
- Participates in university commencement ceremonies.
- A secondary focus will be contributing to the build and implementation of new information systems.
Minimum Experience/Education
High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
- Experience with Microsoft Office products, MacOS, and all current Windows desktop operating systems is required
- This person must be able to create and maintain technical documentation
- They must have excellent oral and written communications skills and must be detail-oriented
- They must have good interpersonal skills and a customer-centric attitude
- Solid technical background with an ability to give instructions to a non-technical audience
Preferred Qualifications
- Experience with SIS (PeopleSoft)
- Inventory Management
Required License or Certification
N/A
Valid NC Driver's License required
NoCommercial Driver's License Required?
NoJob Open Date
07/18/2023Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
07/24/2023Special Instructions
Please include a resume, cover letter and contact information for three professional references.
Position Number
00041269Position Type
SHRAPosition Classification Band Title
Technology Support TechnicianPosition Classification Band Level
JourneyPosition Classification Salary Range
$31,200 - $71,944Salary Grade Equivalency
IT01Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Mandatory - Evacuations/Natural HazardsTime Limited Position
NoDepartment Id
321001 - EMAS-Enrollment Mgt & ServicesAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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